FAQ

Return Policy-

Cosmetic Issues- Upon receiving your order, please inspect it thoroughly. You have 7 days from delivery of the item to notify us of any cosmetic issues. No exceptions will be made for holiday season.  After 7 days, you will not be eligible for an exchange/ refund or compensation and the purchase will be deemed responsibility of owner.

Exchanges/Returns-  Customer will have 7 days from delivery of item to return bag for full refund, minus shipping. It must meet the requirements listed below.

Damaged Bags- Sold in "As-Is" condition and are non-refundable 

Gift Cards- Are non-refundable

Leggings- Due to being made on demand all leggings are non-refundable

T-Shirts/Tanks- Due to being made on demand all T-Shirts are non-refundable 

Sweatshirts- Due to being made on demand all Sweatshirts are non-refundable 

Any and all issues must be resolved within 2 weeks of the complaint. NO exceptions will be made. (Product must be returned in that timeframe.) 

 

1. ALL plastic must be on the item to be returned. A bag is considered used, once the plastic has been taken off.

2. We only accept returns for bags purchased on our website. No other retailer returns will be accepted.

3. It must be shipped back in a box that is the size of the bag. No returns will be accepted in cases where the bag has been folded to fit in a smaller box. No exceptions.

4. Customer is responsible for the return shipping.

We currently do not have an exchange process. If you wish to choose another bag color/ item, please send yours back meeting the above requirements and we will process a refund. You will then be able to re purchase your current choice.

We do not issue store credit, any and all refunds will be credited to the original purchaser on the original purchasing method.

All returns/refunds will be processed within 5 business days.

All product stock is limited and subject to availability.

International Returns- Due to the extreme cost of shipment, customs etc. We handle international returns on a case by base basis. No international return shipping will be paid.

Help, I received the wrong item-

If you receive the wrong item please notify us as soon as possible via email. Our customer service agent will send you a prepaid shipping label. Send the item back and we will ship you the correct item. We must receive the first item before we send out any others.

 

Warranty/Guarantee-

The bags are covered under a general manufacturer's warranty for 90 days after purchase. The warranty covers defects in the workmanship ONLY. It does not cover surface material damage, abrasions, scratches, marks, or signs of abuse. Please inspect your bag upon receipt and contact The House of Flynn within 7 days for cosmetic surface issues. After 7 days it is considered owner responsibility. We reserve the right to asses issues on a case by case basis and refuse warranty at our discretion.

Occasionally there is an "Oops". If an issue arises with the bag, please send us a detailed email, complete with a photo of the offending part. We will fix/replace the bag/offer you a refund dependent on stock availability all decisions are made upon inspection of our management team. This warranty is void after 2 months. If something happens after that time, please still email us. We want you to have the best experience possible and there may be things we can do.

We are not liable for any broken/lost equipment. Your purchase is at you own risk.

International Warranty- Due to the extreme costs of international shipping, buyer will need to pay return or exchange shipping costs.

Please email our customer service via the contact form on the website or info@thehouseofflynn.com

*The House of Flynn is not responsible for any damage to personal items inside the bags, resulting from use of the product. All customers use at their own risk. Purchase of item constitutes acknowledgement of this.*

Sales and Discount Codes- Most of our sales are unplanned and come directly from the owner of the company. They are usually "flash style" and are on a moment's notice. Although we try very hard to know when they are happening, staff members may be unaware of upcoming sales and codes. No credit will be given to anyone that missed a sale or discount code. 

PRESALE Items-

*All Presale shipping is an estimate and subject to change.*

1. What is a Presale?- These products sell out lighting fast. Many sell out before they even get to us. A presale is a great way for someone who wants a product, to reserve/buy theirs before the item shipment ever gets here. Occasionally the prices are lower than they will be once the item arrives.

2. How does it work?- You purchase the item you want and make sure to read the estimate shipping timeline in the description. You will not be kept updated by email about when a shipment is coming in. We update shipments on our Facebook page. You WILL get a tracking email when the item has shipped. If there is a delay in the shipment, we will update via Facebook. Although unexpected, delays do happen, especially around the major holidays. We do NOT guarantee the shipping estimate of Presale items.

3. What should I not do? 

A) Abusive emails from those that have not read the PRESALE information, will not be tolerated. We do not give discounts on shipping costs if you purchase without reading the shipping timeline. Once your product arrives, it will be processed and sent via the 2/3 day priority option with USPS.

B) Do not open a Paypal or credit card dispute without contacting us via email first. If your item is a PRESALE and you open an "item not received" dispute, you will have 24 hours to close the dispute or you will be issued an immediate refund and lose your place in the Presale. Disputes have a very negative effect on small businesses. It is your responsibility to know the PRESALE information.

4. What should I do?

A) Wait patiently. Your item will arrive! If you do not feel comfortable with a Presale, just wait until the item is in stock and ready to ship.

B) When you tracking email arrives in your inbox, check it daily, to see where your package is.

 

Shipping-

This is a private, family owned business. Outgoing shipments are dependent on our business hours and any closings due to scheduling, illness or severe weather.

Items are shipped out twice per week on Tuesday and on Thursday. Please allow 2-3 business days processing time before your item is shipped.

After processing, all orders are sent using USPS Priority mail 2/3 day service, in an unmarked brown box with tracking. A signature is required for delivery. Upon purchase you will automatically receive a tracking email. Please use this to follow your package on its journey to you. 

The House of Flynn is not responsible for any delays with the US Postal Service.

The House of Flynn is not responsible for lost or stolen packages. Once an item is marked as delivered via the tracking, we are no longer responsible.

No expedited shipping or other shipping methods are available. Please purchase your item at least 7-10 days before it is needed.

 

Shipping for multiple items-

If you order multiple items and one of them is not in stock or a pre sale item, we will wait until your full order is in to ship everything. If you need something sooner, please complete the order in two different transactions.

Items placed in separate orders will be shipped separately. If you want multiple items shipped together please purchase them in one order. Once an order has been placed we are not able to combine them with other purchases.

 

Color Variations -

Our product photographers try very hard to post photos with the color as close to real life as possible. Please keep in mind that due to the different calibrations and screen colors on your own computer colors may vary slightly when viewing.

Leggings- 

As these items are made to order, once an order has gone into the printing stage, it cannot be changed or refunded. 

We use a neat chemical process called sublimation to put the ink into the fabric. Occasionally, with the way the dark dyes react with the white fabric, there will be areas with white marks or lines. This happens to about 1 in every 30 orders. These white lines will be visible when the leggings are not on the body. If you receive an item like this, please email customer service. They will ask for photos in the reply email, so be ready to take a few snaps. 

All placement of graphics can vary by size and by pair of leggings, from those pictured on the website. Refunds are not available if you receive a product with graphics placement that you dislike. 

 Genuine Leather -

*We try our absolute best to use only ethically sourced material. * We choose only the highest quality hand processed leather. 100% top grain genuine leather will always have variations of color, marks and signs of the animal's life. These ARE NOT signs of a used bag. We try our best to keep our batches as close as possible, but there will be some differences. We love our distressed leather. These are works of art in progress. In five years the leather surface will tell the story of your journey and become more beautiful with time. Genuine leather naturally has a musky smell that most people find pleasant. This usually will fade to a degree over a week's time out of the packaging.

 

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